Empress Reviews

Empress has an overall rating of 4.5 based on 22 reviews. Customer feedback on Empress is mixed: Empress reviewers highlight positive aspects like wide range of products, competitive pricing, excellent customer service, fast shipping, which strongly appeal to small business owners, DIY enthusiasts, craft hobbyists. However, Empress is often criticized for its limited international shipping options, occasional stock issues, website navigation challenges, delayed order processing.

4.5/5.0

22 reviews

5 Stars

15

4 Stars

1

3 Stars

3

2 Stars

1

1 Star

0

All Empress Reviews (22)
christina2001
May 27, 2026
"Pretty good overall, but not flawless"
I’m happy with it overall. The quality feels solid, it’s sturdy, and it looks just like the photos, so what’s not to like?? There was one tiny finish detail that seemed a little off, but it wasn’t a big enough deal for me to return it. Not perfect, but still a good buy in my opinion.
robert.Coutts
May 26, 2026
"Packaging was just okay"
Not gonna lie, the packaging was just okay. The box showed up a bit dented, but thankfully the items inside were totally fine.
MarcusGracia_45
May 16, 2026
"Refund was handled quicker than I expected"
I ended up ordering the wrong item, which was totally my mistake, so I had to contact them to ask about getting a refund. I thought it might take a while or involve a bunch of back-and-forth emails, but they replied quickly and made the whole thing really straightforward. The money came back without any hassle or weird delays, and there wasn’t any drama about it at all. Overall, I was happy with how easy they made it, especially since I was expecting it to be more annoying than it was.
AnnaPartin
April 26, 2026
"I’ve ordered from Empress Australia a few times..."
I’ve ordered from Empress Australia a few times now, and based on my past experience, the sizing has been really consistent. I don’t find myself second-guessing what to pick because things fit pretty much how I expect them to. It makes online shopping so much less frustrating.
dora1992
April 18, 2026
"So... it works, but it could be smoother"
So... the site does work, and I was able to find what I needed eventually, but it felt a bit clunky to use. Checkout was kind of messy and not as straightforward as I expected.
denise1973
April 15, 2026
"I ordered from empressaustralia.com and thought I’d be..."
I ordered from empressaustralia.com and thought I’d be waiting a while, so I was surprised when it arrived so fast. I got the email updates along the way, which was reassuring, and then the parcel turned up in good condition. I was half expecting some kind of delay or hassle, but nope, everything was smooth. Really happy with it in the end
gladys.Jacobs
April 10, 2026
"Order was exactly right"
I ordered a few things from empressaustralia.com and, yeah, everything showed up exactly how I picked it. The colours, sizes, and quantities were all right. I was half expecting something to be off, but no, no missing items or mix-ups, which was a relief.

The order details matched what I saw on the site, and I didn’t have to follow up with anyone or chase anything down. It was just a simple, easy experience, and I’m happy with how it all went...
Lester_peters87
April 07, 2026
"Easy return, no drama"
I had to send back a dress because I ordered the wrong size, the whole return process was way easier than I expected. I filled out the return form, got the instructions quickly, and nothing felt confusing or annoying.
The refund showed up a few days after they received the dress back. I did make sure to stay within the return window, but overall it was smooth, and support replied to my email in a really nice way. Would definitely feel comfortable ordering again...
SMART
March 31, 2026
"Fits pretty much as expected"
The sizing was just right for me, so I didn’t have to guess or worry about ordering the wrong one. I’d say it’s a safe choice if you’re looking for something that fits true to size.
Richard.soto
March 30, 2026
"Pretty much exactly what I expected"
I ordered from Empress Australia and yeah, the item was just like it was described. The size, colour, and little details all matched up with what I had in mind. No weird surprises or anything like that, which is always a relief, so I’m happy with it.
TONGUE
March 21, 2026
"Ordered from Empress Australia and, totally calmly saying..."
Ordered from Empress Australia and, totally calmly saying this, the delivery went exactly how it was supposed to. Tracking updated properly, the parcel showed up when they said it would, and there was no drama at all. happy with it and I’d order again.
william-Hutchinson
March 20, 2026
"Nice idea, but it feels a bit messy"
I liked parts of the site, and there are definitely a few nice-looking sections, but the overall style felt a bit scattered to me. One page would look clean and simple, and then the next had loads of colours, big images, and just a lot going on. It kind of made me lose track of what I was actually looking for, if that makes sense.

Using it on my phone wasn’t the smoothest either. Some of the text and buttons felt awkward, and I kept thinking it just needed a bit more tidying up. It’s not awful or anything, and the idea is good, but the design doesn’t feel fully polished yet
JustinaGarza_11
March 14, 2026
"Looks just like the photos"
It looks exactly like the pictures. No surprises at all. I was happy with it.
jacob.Hall
March 10, 2026
"Got a reply really fast"
I had a quick question about my order and, uh, they got back to me way sooner than I thought they would. The reply was clear and actually answered what I needed, not one of those copy-paste responses. Made the whole process feel easy. Really happy with the service overall.
hello_allen755
March 09, 2026
"Really comfy for everyday wear"
I got this from empressaustralia.com cause I needed something comfy for long days, and it’s been really nice. It feels soft on my skin and doesn’t get annoying or too tight after wearing it for a while.

I’ve worn it around the house and also out shopping, no rubbing or anything like that. Easy to wear and I’m happy with it, would buy again for sure.
alexanderyoung1469
February 26, 2026
"Good value for the price"
I’m happy with it. For the price, I wasn’t expecting anything amazing, but the quality turned out better than I thought. I also had a quick question and support basically told me, “No worries, we can help with that,” which was nice and easy. Overall, it feels like a fair deal and I’d buy it again
benjaminfirth6298
January 28, 2026
"Decent, but I’m not sure it’ll hold up"
Just a draft, not from my actual purchase, but I’d probably give it around 3 stars. It seems okay at first, you know, nothing too bad. I just feel like if you used it a lot, the durability might not be great. For light use, yeah, it’d probably be fine, but I wouldn’t expect it to last forever
john_Farrow89
January 04, 2026
"Pretty happy with it"
Yeah, it’s been good overall. No complaints.
VANDERCOOK
December 30, 2025
"Super soft and comfy"
The material feels really soft and comfortable, softer than I thought it would be, almost like... well, just really cozy. I’m happy with it.
Alice.gutierrez
December 28, 2025
"Good updates all the way through"
I had a really good experience ordering from empressaustralia.com.
What I liked most was that they kept me in the loop without me having to chase anything up. The emails were clear, showed up at the right times, and I always knew what was going on with my order.
The communication felt easy and normal, not overdone or annoying. I’d happily order from them again...

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